Half Story support

Half Story is a weekly detective game: a new case every Monday, a whole city to question. If something is not working, or you have a question about your account or your subscription, write to us.

Contact us

Email us at hello@half-story.com. We answer within two working days. If you are writing about a bug, tell us your phone model and what you were doing when it happened.

Frequently asked questions

I bought the Investigator's Licence but the ads are still there.

Open your Profile, then Licence, and tap “Restore purchases”. The licence is tied to your App Store or Google Play account: sign in with the same one you bought it with.

How do I cancel the subscription?

Subscriptions are managed by the store, not by us. On iPhone: Settings → your name → Subscriptions. On Android: Play Store → your profile → Payments and subscriptions. Cancelling stops the next renewal; the licence stays active until the end of the period already paid.

I changed phone. Where are my cases?

Sign in with the same account and everything comes back: cases, notebook, leaderboard. If you were playing as a guest, progress lives only on the old phone.

The week's case has closed and I had not finished it.

With an account the case stays yours in the archive and you can finish it, out of the leaderboard. As a guest it cannot be reopened.

Deleting your account

You can delete your account and its data from inside the app. The steps are on a page of their own: Deleting your Half Story account